At PiersPro, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pierspro.com and use our services.
1. Information We Collect
We collect information that you provide directly to us when filling out forms on our website or communicating with us. This includes:
- Contact Information: Name, phone number, email address, and physical address of the property requiring service.
- Service Details: Information about the type of foundation or structural issues you are experiencing and any messages you send us.
- Technical Data: IP address, browser type, operating system, referring URLs, and information about your interactions with our website collected via cookies and tracking technologies.
2. How We Use Your Information
We use the information we collect to operate our business and provide you with high-quality services. Specifically, we use your data to:
- Schedule and perform free visual foundation inspections and structural assessments.
- Send email or SMS confirmations, updates, and reminders regarding your scheduled appointments.
- Respond to your inquiries, questions, and requests.
- Process payments and fulfill contractual agreements.
- Analyze website usage and performance using analytics tools to improve user experience.
3. SMS/Text Messaging Policy & Consent
By providing your mobile phone number on our contact or inspection request forms, you consent to receive text messages (SMS) from PiersPro for scheduling updates, reminders, and service follow-ups.
Mobile numbers collected for SMS consent and opt-in will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes. Text messaging frequency varies based on your interactions. Message and data rates may apply. You can opt-out at any time by replying STOP to any message received.
4. Information Sharing & Third-Party Services
We do not sell, trade, or rent your personal information to third parties. We only share information with trusted service providers who assist us in operating our website and conducting our business, including:
- Email & SMS Services: We use secure providers (like Resend) to deliver administrative emails and communications.
- Analytics Tools: We use Google Analytics 4 (GA4) and Microsoft Clarity to collect anonymous data about website traffic and visitor behavior to optimize performance.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
5. Your Rights & Choice (California Residents / CCPA)
As a California-based business, we comply with the California Online Privacy Protection Act (CalOPPA) and align with the California Consumer Privacy Act (CCPA/CPRA). You have the right to:
- Request access to the specific pieces of personal information we have collected about you.
- Request the deletion of your personal information.
- Opt-out of any automated tracking by adjusting your browser cookie settings.
To exercise any of these rights, please contact us using the details below.
6. Security of Your Data
We implement a variety of security measures, including HTTPS encryption, to maintain the safety of your personal information. However, please remember that no method of transmission over the Internet is 100% secure.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: